Customer care

Before you move into your new home, one of our sales team will take you round the property, show you how everything works and hand over your home information pack. They will conduct an internal and external inspection with you at the same time to ensure your new home is handed over to you defect free.

Once you have moved into your new home, our support continues.  We have a dedicated customer care team and maintenance operatives who will take care of any customer care issues following the purchase of your property. We also offer an emergency call out service for peace of mind, and a full snagging service at 12 months from your moving in date.

With an established reputation for exacting standards however, we ensure that before you move into your new home our skilled on site professionals have undertaken rigorous checks at key stages of the development.  They make sure that everything you can’t see is built to the same standards as everything you can see:

Stage 1 – Substructure
Setting out of foundations and level checks; services and drainage correctly installed; base courses for hardstandings and driveways laid to allow safe, clean access; technical package in place to prevent early build defects.

Stage 2 – Superstructure
Brickwork to line and level; correct bond used and all joints filled; window and door opening support steels correctly installed with padstones in place; damp course membranes installed to architects’ requirements and building regulations; roof structure in line with specialist manufacturer drawings.

Stage 3 – First Fix
Plumbing and electrical equipment in line with specialist drawings and customer requirements (where relevant); boiler flues installed as per Gas Safe requirements; insulation installed; fire safety requirements confirmed.

Stage 4 – Predecoration
Full Second Fix inspection completed; home cleaned and protection installed in preparation for decoration; water, gas and electric services installed; specification reviewed and checked.

Stage 5 – Completion
Final trade works and service commissioning completed; energy performance testing completed to include air pressure testing; sound testing conducted to ensure compliance with regulations; home professionally cleaned; building regulations inspection completed.

Stage 6 – Final Inspection
One of our Managing Directors and Construction Managers inspect the completed home and identify any final snags to be addressed before completion; confirmation that commissioning and building regulation sign-off is completed; home cleaned to high standard following completion of snagging process; external areas finished and safe access ensured.