Consumer Code – Darcliffe Homes

Consumer Code

Buying a brand new home is an exciting time, but with a new home being one of the largest investments you’re likely to make, it’s important that you understand the process, what you’re buying and what help is available should problems arise.

The Consumer Code for Home Builders (“the Code”) was developed by the home-building industry to make the home buying process fairer and more transparent for purchasers.

The Code is designed to help you understand what levels of service to expect from Darcliffe Homes, ensuring you are fully informed about your purchase and know your consumer rights before and after you move in.

The Code contains Requirements that all Home Builders who register homes with the UK’s main new Home Warranty Bodies; NHBC, Premier Guarantee and LABC Warranty must comply with. These warranty bodies represent over 90% of the new homes built in the UK.

The Code covers a range of customer service Requirements, including:

For further information on the full Code Requirements please visit